Return Policy

At Rhomarine Company, we strive to provide high-quality products that meet our customers' expectations. However, we understand that sometimes returns are necessary. Here's our return policy:

Eligibility

Returns are accepted within 30 days of delivery. To be eligible for a return, the product must be in its original condition, with all tags and packaging intact.

Refunds

Refunds will be issued in the original payment method. The refund amount will be the full purchase price, minus any shipping costs.

Return Procedure

1. Contact our customer service team  to initiate the return process.
2. Provide the order number, reason for return, and whether you'd like a refund or exchange.
3. We'll provide a Return Merchandise Authorization (RMA) number, which must be included with the returned product.
4. Ship the product back to us at the address provided by our customer service team.
5. Once we receive the product, we'll process the refund or exchange within 5-7 business days.

Exceptions

- Returns are not accepted for products that have been used, modified, or damaged.
- Special orders or custom products are not eligible for returns.
- Shipping costs are non-refundable, unless the product was defective or sent in error.

Warranty

Our products come with a 1year  warranty. If a product is defective or malfunctions within the warranty period, please contact our customer service team for assistance.

 

Insurance and Shipping Policy

At Rhomarine Company, we take the utmost care in ensuring that our products are delivered to our customers safely and efficiently. To provide added peace of mind, we cover all our products with insurance during shipping.

Coverage

In the unlikely event that your product is damaged or lost during shipping, we will either replace it or provide a full refund within 3 business days. This guarantee applies to all products shipped by Rhomarine Company.

Terms and Conditions

- Insurance coverage is included in the shipping cost.
- Replacement or refund will be processed within 3 business days of receiving notification of damage or loss.
- Please inspect your product upon delivery and notify us immediately if any damage is found.

Shipping

We use reputable shipping carriers to ensure that our products are delivered promptly and securely. We will provide tracking information for all shipments, so you can stay up-to-date on the status of your delivery.